Returns and Refunds Policy

By accepting our Terms and Conditions (“Terms of Service”), you are also agreeing to this 'Returns & Refunds Policy.

• CxPlay does not set up cancellation and refund policies for the events listed on behalf of the third-party service providers on its Site. We only take the responsibility that the third-party service providers must communicate its refund policy to you through our Site. The sole responsibility to issue refunds in accordance therewith shall be of such third-party service provider/seller of products. Consequently, your requests for a refund of your Order should be directed to the third-party service providers with whom you make a booking through Our Site and in no event shall be directed to CxPlay. Any refund-related issues or disputes shall be strict between you and the third-party service providers. CxPlay shall not be liable for any refund-related claims in connection with Services.

• In case you wish to cancel the booking of an Order for a Service provided by a third-party service provider on CxPlay, then the booking amount shall be refunded as per the refund policy for that specific venue or that specific event or that specific Service.


• For refund/cancellation of events, venues and Services organized directly by CxPlay:
  1. You agree and acknowledge that once an Order has been successfully placed, you shall not be entitled to cancel your Order under any circumstances, except in cases where the specific venue, Services or event cancellation policy provides for cancellation, refund or rescheduling which can be accessed on the Site at the time of booking such venue/Services/event. In such cases, refunds or booking credits shall be processed in accordance with the applicable venue/Services/event specific cancellation policy.
  2. You further agree and acknowledge that all the fees paid to CxPlay shall be non-refundable, non-saleable, non-exchangeable, non-transferable, and non-adjustable under any circumstances, except as stated above.
  3. In case an event or venue directly organized by CxPlay is cancelled, you will be issued a voucher for the full amount of booking which can be redeemed against any future bookings in CxPlay’s Site within six months from the date of cancellation.
• Refund for Order due to failed online ticket booking or other refund permitted under these User Terms will be processed within 7-10 working days.
• CxPlay reserves the right to change/modify this cancellation and refund policy without any prior notice at its sole discretion for any reasons including if required as per the applicable law.
• With regards to payments, the Site/CxPlay shall not be responsible for any unauthorized transactions conducted on our Site using your payment card or internet banking or any other method. The Site shall not be obligated to refund any money to you in such instances.
• You can get in touch with our support team on support@cxplay.app